
Frequently asked questions.
Who needs Sur?
Sur is for anyone 18 and older, helping you track your health over time. Establishing a baseline now makes it easier to monitor changes and take control of your health in the future.
Which laboratory tests are included with Sur?
A list of our labs is provided here.
Is insurance involved?
Sur is entirely insurance-free. No deductibles or co-pays. Costs are transparent.
How do I schedule my lab visit?
After signing up and meeting with your physician, you'll get instructions on how to schedule a lab visit at one of over 2,000 nationwide locations, typically within 10 miles of most homes in the U.S.
Is Sur comprehensive for women’s health?
Yes, Sur offers comprehensive testing for women’s health as new valid diagnostics are developed and approved by our medical team.
Is Sur comprehensive for men’s health?
Yes, Sur offers full-body health insights, including tests for prostate, testosterone, and heart health for men.
Sur is currently in beta. What does beta mean?
Being in beta means Sur is still evolving, with rapid updates and occasional bugs. We aim to constantly be on the forefront.
Why are lab and DNA tests usually so expensive?
Insurance usually negotiates lower prices for tests, but without it, prices remain high. Sur provides testing that could cost over $15,000 elsewhere, but at a lower, transparent price.
How soon can I get tested after joining?
Testing can be scheduled within a few days of joining.
How does Sur compare to my annual physical?
Sur includes all standard biomarker tests plus 100+ more, covering heart, thyroid, cancer markers, nutrients, and more. You also get a detailed summary and personalized insights from top doctors.
Why don't I already get tested for these when I visit my doctor?
Traditional healthcare often requires symptoms to justify extensive testing. Sur provides over 100 tests without needing symptoms, plus top doctor insights to help you proactively manage your health.
Does Sur replace my doctor or concierge care membership?
No, Sur complements your doctor by providing 100+ lab tests and detailed insights you can share. It helps you become a more informed patient, making doctor visits more productive.
I’ve done genetic testing. How is Sur different?
Sur focuses on health factors that change over time and can be improved, unlike genetics, which are fixed.
Is Sur an insurance plan?
No, Sur is not an insurance plan. All costs are transparent, and payments are out-of-pocket.
Does Sur accept Health Savings Account (HSA/FSA) payments?
Yes, Sur is FSA/HSA eligible. You’ll receive an itemized receipt with payment details after scheduling lab tests.
Will my insurance reimburse me for Sur-related expenses?
It depends on your provider. Sur provides detailed receipts, but cannot offer Tax ID numbers or diagnostic codes.
Do my biomarkers frequently naturally fluctuate?
Yes, your health changes with factors like diet, sleep, and stress. Regular testing helps track these changes and shows where improvements can be made.